February 24, 2022
Trinity is a privately owned company that has built a financially solid foundation on which to grow. We have an enviable reputation with the majority of the country’s leading developers and we continue to be selected to manage completed developments which are becoming increasingly complex.
The sector is very challenging due to the vast array of complexities, especially surrounding regulation. There is no doubt regulation is needed to create a professional industry that is accountable and transparent however the continual challenge of understanding them, implementing them and presenting them to leaseholders in a simple to understand format whilst taking into account they are not experienced property managers is what sets apart the good innovative managing agents such as Trinity.
Trinity is a privately owned company that has built a financially solid foundation on which to grow. We have an enviable reputation with the majority of the country’s leading developers and we continue to be selected to manage completed developments which are becoming increasingly complex.
Our current pipeline of committed units into future management is approximately 14,000 so growth is not an issue, and we are regularly contacted by leaseholders asking Trinity to undertake the management of their development.
We are not content to rest on ‘our laurels’ and we are always striving to improve, by learning from the past, listening to our customers needs and developing new and improved means of communicating with them as well as adapting services to reflect the requirements of the residents and their development.
We have learnt there is an ever increasing focus from the leaseholders and freeholders alike, on the effective management of their assets and there is a greater demand for transparency and effective communication and we are therefore committed to providing a customer service which the leaseholder can depend on.
As mentioned previously, Customer service is a key factor, but equally, transparency, accountability, industry knowledgeable and staff who can understand customer requirements are important. We have learnt that failing to communicate effectively and frequently with residents can lead to misunderstandings and possible fractured management. We have recognised this and have focused resources on training all our staff so they can clearly understand our customer requirements on a site by site basis. We need to educate and inform so that residents have the confidence to engage with their managing agent which often results in more inclusive and effective management.
Property management is a wider subject/issue than many people realise. Every scheme is different in its own right and throws up its own challenges. These challenges often throw up new scenarios which keeps everyone on their toes.
The worst thing about the industry is the lack of understanding of what Property management entails or how it controls funds. I don’t think, as an industry, we have communicated the role of the property manager effectively to those who pay for the service and this is turn has caused undue concern. Another negative, is the lack of accreditation in the industry which is allowing companies to be set up which don’t fully understand the industry and are giving it a bad reputation. We along with others are pushing for an accreditation system whereby agents need to demonstrate they can operate within the boundaries of current and hopefully stricter regulation. This will give leaseholders and freeholders greater confidence in managing agents and raise this sectors profile within the property industry.
A lot of my time is dedicated to Trinity, but I spend as much time as possible with my wife and children and we try to keep active, by walking the dogs, cycling and playing golf. I coach the local junior football and rugby teams and I am also a recreational runner having completed a few half and full Marathons. Times undisclosed as I think the clock was switched off!!
